Website Terms and Conditions

  1. General

    1.1 The website is the official site of the boutique hotel “MoA in the Desert”, located in Tsofar, Central Arava (hereinafter “the hotel”). 1.2 Any user of this site declares that they have read the content of these terms and conditions and agree unequivocally to all its provisions and conditions. They shall have no claim or demand, directly or indirectly, against the site or its owners, managers, or anyone on their behalf, or against the hotel. 1.3 Some of this content is written in the masculine form for convenience only, but it is intended for both men and women equally. 1.4 The user declares that the information presented on the site, or any part of it, is the exclusive property of the hotel and that the hotel retains the copyrights to the information or any part of it. The user commits to using the information on the site for personal use only and not to copy, photograph, reproduce, transmit, print, or publish the information on the site, whether owned by the hotel or third parties, or any part of it to any person or entity without prior written consent from the hotel, except for personal, non-commercial use. 1.5 The user agrees not to distort or alter the information or perform any action that could damage the accuracy and reliability of the information or harm the hotel’s reputation as the copyright owner or any other entity.

    Risks and Responsibility

    2.1 The user hereby declares that they are aware that the use of the internet site involves risks, both due to the technology involved and the human factors operating through the internet. 2.2 The user is solely and fully responsible for any use they make or will make of the information. 2.3 The information is for the personal use of the user only, and its use, including any reliance on it, is at the user’s sole responsibility. The user acknowledges that the images displayed on the site are for illustration purposes only and that there may be differences between their display on the computer screen and their actual appearance. 2.4 The information is presented on the site as is (“as is”), and the hotel is not responsible for its suitability for the user’s needs and is not liable to the user for their inability to use the information for any reason. The user alone will bear the responsibility for how they use the information. 2.5 The hotel makes every effort to ensure that the information is as accurate and precise as possible. However, the information is not intended to constitute a complete, detailed analysis of all the topics covered. The information is general, partial, and biased. The hotel is not liable for any error in the information presented on the site, whether by the hotel or third parties. 2.6 The hotel will not be responsible for any damage, inconvenience, loss, expense, or discomfort that may be caused to the user or their property (including hardware and/or software) or any third party, directly or indirectly, due to access to the site and use of its content. 2.7 The hotel will not bear any responsibility for illegal use by any user of the site or any other factor not under its control. 2.8 The hotel will not be responsible for changes made to the information by the user or any other third party.

    Booking Accommodation

    3.1 The user is permitted to use this site solely for making reservations and purchasing services or obtaining information. The site must not be used for any other purposes. 3.2 Room reservations at the hotel can be made by contacting the hotel’s reservation center at 0559810444 or through this website. 3.3 Any person booking a room through this site is required to provide their personal details, including ID number or passport number and credit card number, as well as the details of all guests staying with them. 3.4 Purchaser details: 3.4.1 When purchasing services through the site and making a reservation as detailed below, the user will be required to enter their personal details into the system. 3.4.2 The site owners or any of their operators, managers, or anyone on their behalf are not responsible for errors made by the user when entering purchase details, including errors in selecting the vacation package, date, number of beds, or any other service ordered by the purchaser through the site, nor for any technical or other issue that prevents the purchaser from purchasing services through the site. 3.4.3 Entering false purchase details is a criminal offense, and legal actions will be taken against those providing false details, including damage claims for any damage that may be caused to the hotel, the site, its operators, owners, managers, or anyone on their behalf. 3.4.4 The user declares that they are aware that by entering the purchase details, or by direct telephone booking with the hotel, they will be included in the hotel’s information database. The hotel may use the purchase details to improve the services it offers to the user on the site and to contact the user by regular mail, email, or any other communication method and adapt the site to their personal needs and preferences.

    Booking Process

    4.1 The user will enter the booking details on the site. 4.2 When entering booking details, the user will be required to enter credit card details, which will be used for security purposes only. 4.3 Payment will be made in full upon arrival at the hotel or upon departure, at the hotel’s discretion. The payment format will be in cash and/or credit card. For “non-refundable” bookings, the charge will be made upon booking, at the hotel’s discretion.

    Terms and Conditions

    5.1 Prices on the site are in Shekels and include VAT, according to the changing VAT rate. 5.2 Where prices are quoted in dollars, payment will be calculated according to the current dollar exchange rate on the actual payment day, as determined by the Bank of Israel. Israeli guests or Israelis holding additional citizenship who choose to book through international sites, such as Agoda, Expedia, Booking, etc., will be charged additional VAT as required by Israeli law upon arrival at the hotel. It should be clarified that only tourists with a 2B entry visa are exempt from VAT payment according to Israeli law. 5.3 The hotel reserves the right to change the room booking conditions and package prices at any time and additionally to postpone and cancel reservations that are not acceptable to the hotel management. 5.4 The hotel reserves the right to change the site’s terms and conditions from time to time without prior notice to the user. The hotel will publish the new conditions on the site, and their validity will begin at the time of publication. 5.5 The hotel reserves the right to close the site and change its structure, content, appearance, the scope and availability of the services and content provided, and any other aspect related to the site and its operation without needing to notify the user in advance. The user declares that they will have no claim or demand against the hotel in this regard. 5.6 The number of rooms in the hotel is limited, and room reservations are subject to availability only. 5.7 No double promotions and discounts. 5.8 Room check-in and check-out: 5.8.1 Check-in: Sunday to Friday from 15:00; Saturdays and Jewish holidays from 17:00. Early arrival at the hotel area before room check-in is allowed two hours before check-in time. 5.8.2 Check-out: Sunday to Friday until 11:00; Saturdays and Jewish holidays no later than 13:00. 5.8.3 Early/late arrival or departure is subject to prior approval from the hotel management and may incur an additional charge. 5.8.4 No access to the lake, which is for decorative purposes only and not for swimming. 5.8.5 No access to the wellness area (ice baths/hot tubs) for those under 18. 5.8.6 Hosting children and teenagers under 18 is allowed only with an adult’s accompaniment. 5.8.7 This agreement is governed exclusively by the laws of Israel. The exclusive jurisdiction for any matter related to this agreement and the use of the site lies with the competent courts in the Tel Aviv-Yafo area. 5.8.8 The user is aware that the use of the website may involve technical failures due to its nature.

    Cancellation Policy

    6.1 Reservations canceled by 12:00 (Israel time) 7 days before the arrival date will not be charged any fees or penalties. 6.2 Reservations canceled fewer than 7 days before the arrival date will be charged 100% of the reservation cost. This amount will not be credited for future use and will be transferred to the hotel in full without any demand for a refund or credit from the guest. VAT – Israeli passport holders are subject to 17% VAT by law. 6.3 In case of no-show without prior notice, the full cost of the reservation will be charged. 6.4 During holidays and peak season (August), cancellations up to 21 days before arrival will not incur any fees or penalties. For cancellations after this period or no-show, 100% of the stay cost will be charged. 6.5 For “non-refundable” rate reservations, the hotel may charge the full reservation amount at any time after booking. The reservation will be fully charged in the event of any cancellation or no-show.

    Miscellaneous

    7.1 No pets allowed. 7.2 No hotel equipment may be taken out of the guest rooms. 7.3 Smoking is prohibited in the hotel rooms and covered public areas, except in designated areas. 7.4 There are animals in the lodging area, such as reptiles, insects, flying creatures, and wild animals. It is recommended to wear closed shoes and ensure room doors/screens are closed. 7.5 Playing music in the area is prohibited.

    Site Maintenance

    8.1 The user undertakes on their behalf and on behalf of all other guests with them to maintain the property and not cause any damage intentionally or negligently to the site, including all its equipment. 8.2 The user acknowledges that in case of any damage caused by them, their credit card given for security/payment will be charged with the full cost of the damage without requiring the cardholder’s approval. Minibar products or sale items in the room will be charged during the check-out process.